Keep in mind that:
The terms indicated above also apply to items purchased on sale, which you can easily return with the same precautions and conditions.
Thanks for your attention and happy shopping with Khloèfemme!
RESI
We invite you to read to the end to learn about the steps and conditions for optimal delivery of the package.
We at Khloèfemme work for your happiness! If for some reason you are not fully satisfied with your purchase, you can return one or more items and receive a refundequal to the price of the returned products, or an exchange.
The terms and instructions on the right of withdrawal are published on the "Terms and Conditions of Sale" page. Here you will find an operational explanation, which does not replace the full acceptance of what is reported on the "Terms and Conditions of Sale" page.
-
- Take care when trying on your purchased product: in case of damage, missing or damaged original hanging labels, or other alterations (the product must not have been washed, ironed or treated in any way) the item it will be considered irreparably depreciated and unsellable and, for this reason, with a value equal to 0.00 euros.
- Do not remove the safety seal
- Submit your return request within 14 days of the arrival of the package(including holidays)
-
We at Khloèfemme want to make any of your operations easy! Contact us at customer support on Whatsapp, specifying whether you intend to return for exchange or refund. We will carry out the necessary procedures so that you receive the product you want or, alternatively, a refund.
If you want to proceed with the return request on your own, you can make the request at this link: Return Request. To access the portal, enter your email, and we will send you a temporary access code.
Please note: the refund is valid for orders placed within the site. Orders placed through other channels - Whatsapp, chat, email - enjoy the right of return, but not of refund. The same applies to orders relating to items not present on the site and requested specifically for you by the manufacturing companies. -
Return shipping costs and duties/customs costs for return/exchange are your responsibility and cannot be refunded (as required by law).
The package with your return travels at your cost and responsibility and must arrive at our warehouses within 14 days from your shipping date. We suggest using an express courier and insuring the shipment to protect you from delays and losses. We cannot therefore be responsible for any loss, damage due to poor packaging or delays in delivery.Go to the paragraph dedicated to the scheduled collection to find out how to make use of this service instead.
ATTENTION: The package must be delivered to:
Khloefemme.com
Via S.Gaspar Bertone 5/7
95030 Tremestieri Etneo
Italy
Packages not delivered to the address indicated will not be collected at the post office. -
By choosing the scheduled collection service (valid only for Italy) you relieve yourself of any responsibility for delays or losses, and we will send one of our couriers to collect the return, on a day agreed in advance and always within the return deadlines.
The scheduled collection request must be formalized viaWhatsApp at +39 375 5711815.
The cost of the scheduled collection service varies; it will be the task of our customer service to estimate the expense to the Consumer who will have to confirm that they subscribe to the service. -
As soon as we have examined the products returned by you, you will be refunded through the same payment method you used for the purchase and in the shortest possible time.
That is to say:- credit to your credit card (if you paid by credit card)
- bank transfer (if you paid by bank transfer or cash on delivery)
- Paypal credit (if you paid with Paypal) in the shortest time possible.
You can also choose to get a shopping voucher instead of a refund.