Terms and conditions of use
The offer and sale of products carried out on the website www.khloefemme.com are governed by these General Conditions of Sale. The Customer is required, before submitting his Purchase Order, to carefully read these general conditions of sale. The forwarding of the Purchase Order implies full knowledge and express acceptance of both the aforementioned General Conditions of Sale and what is indicated in the Order Form. Once the online purchase procedure has been completed, the Customer is required to print and keep these General Conditions of Sale and the relevant Order Form, which have already been viewed and accepted.
1. Object
1.1 These General Conditions of Sale concern the sale of products carried out online via the electronic commerce service on www.khloefemme.com
1.2 The products sold on the site can be purchased and delivered exclusively in the countries indicated in the Order Form. Any orders for shipments to be made outside these countries will be automatically rejected during the Order processing procedure.
2. Subjects
2.1 The products are sold directly by the company Besa Srl. with registered office in via Verona 62 95128 Catania (Ct), / VAT number 04203940871 (hereinafter “khloefemme” or “Seller”).For any information request, you can contact khloefemme.com:
- by email to the following address: info@khloefemme.com
- via telephone: 095 8184957, +39 3755711815
- by post to the following address:
Khloefemme
Via S.Gaspar Bertone 5/7
95030 Tremestieri Etneo
Italy
2.2 The products are sold to the Customer identified by the data entered when completing and sending the Order form in electronic format with simultaneous acceptance of these General Conditions of Sale.
2.3 The product offers on the website www.khloefemme.com are aimed exclusively at adult customers.
If you are under 18, you must first have the consent of one of your parents or a legal guardian to purchase on the website www.khloefemme.com.
Remember: this always applies, not only to our site, but to all the sites you visit on the Internet: when browsing the Internet you see or are asked for information that you do not understand or is not clear to you, always ask your parents for help.
By placing an Order through this website, you guarantee that you are of legal age (18 years) and have the legal capacity to enter into binding contracts.
2.4 The Customer is prohibited from inserting false, and/or invented, and/or imaginary names in the online order procedure and in further communications. The Seller reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.
2.5 By accepting these Conditions of Sale, the Customer also exempts the Seller from any liability deriving from the issuing of incorrect tax documents due to errors relating to the data provided when entering the online Order, the Customer being solely responsible their correct insertion.
3. Sale via electronic commerce service
3.1 Online sales contract means the distance contract concerning the sale of movable goods (hereinafter Products) stipulated between the Customer, and Khloefemme, as Seller, as part of an electronic commerce service organized by the Seller which, for this purpose, uses the remote communication technology called Internet.3.2 To conclude the purchase contract for one or more Products, the Customer must complete the Order form in electronic format (hereinafter Order) and send it to the Seller via the Internet following the relevant instructions.
3.3 The Order contains:
- a reference to these General Conditions of Sale;
- information and images of each Product and its price;
- the means of payment you can use;
- the delivery methods of the purchased Products and the related shipping and delivery costs;
- a reference to the conditions for exercising your right of withdrawal;
- the methods and times for returning the purchased products.
3.4 Although www.khloefemme.com constantly adopts measures aimed at ensuring that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to reduce inaccuracies to a minimum, Some variations are always possible due to the technical characteristics and color resolution characteristics of the computer you use. Consequently, the Seller will not be responsible for any inadequacy of the graphic representations of products shown on the Site if due to the aforementioned technical reasons, since such representations have a merely illustrative function.
3.5 Before concluding the contract, the Customer will be asked to confirm that he has read the General Conditions of Sale including the Information on the right of withdrawal and the processing of personal data.
3.6 The contract is concluded when the Seller receives the Order Form sent by the Customer via the Internet, after verifying the correctness of the data relating to the Order itself.
3.7 The language available to conclude the contract with the Seller is Italian and the applicable law is Italian.
3.8 Once the contract is concluded, the Seller will take charge of the Order for its fulfillment.
4. Order Evasion
4.1 By transmitting the Order via the Internet, the Customer unconditionally accepts and undertakes to observe, in relations with the Seller, these General Conditions of Sale.
4.2 Once the contract is concluded, the Seller will send the Customer, by email, an Order Confirmation, containing a summary of the information already contained in the Order described in paragraphs 3.3, 3.4 and 3.5.
4.3 The Seller retains the possibility, before sending the Order Confirmation, to request further information from you via e-mail or on the telephone indicated by the Customer with reference to the Order sent via the Internet.
4.4 The Seller may not process purchase orders that do not provide sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products. In these cases, we will inform the Customer by email that the contract is not concluded and that the Seller has not followed up on the Order, specifying the reasons. In this case, the sum previously committed to the Customer's means of payment will be decommitted.
4.5 If the products presented on the website are no longer available or on sale after sending the Order, the Seller will be responsible for notifying you promptly and in any case within thirty (30) working days starting from the day following that in which the Customer has sent the Order to the Seller, any unavailability of the Products ordered. In this case, the sum previously committed to the Customer's means of payment will be decommitted.
4.6 Each sale made by the Seller through the online sales service may concern one or more products, without quantity limits for each item.
4.7 khloefemme.com reserves the right to refuse orders from a Customer with whom there is an ongoing legal dispute relating to a previous Order. This applies equally to all cases in which khloefemme.com deems the Customer unsuitable, including, by way of example, the case of previous violations of contract conditions for online purchases on the Site or for any other legitimate reason, especially if the Customer has been involved in fraudulent activities of any kind.
5. Sales prices
5.1 Unless otherwise indicated in writing, all prices of the Products and shipping and delivery costs indicated on the website and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the website at the time the Order is transmitted via the Internet. The prices of the Products and shipping and delivery costs may vary without notice. Therefore, check the final sales price before submitting the relevant Order.
5.2 All Products are shipped directly from Italy. The prices of the Products and the shipping and delivery costs indicated on the website and in the Order, unless otherwise specified, are to be considered not inclusive of any costs connected to customs duties and related taxes if the shipment takes place in non-EU countries or in countries where current legislation provides for import charges.
5.3 These costs are therefore borne by the Customer and must be paid directly upon delivery of the Products, according to the instructions specified in the Order Confirmation.
6. Payment Methods
Payment of the price of the Products and the related shipping and delivery costs can be made using the methods indicated in the Order form on the website www.khloefemme.com and which are summarized below.6.1 Bank transfer
6.1.1 For online orders on our site we accept advance bank transfers. Payment must be made no later than 5 working days following the Order confirmation, otherwise the contract must be considered automatically terminated and ineffective and the Customer will receive an email canceling the Order. The products will be shipped only after khloefemme.com sees the credit displayed on your current account.
6.1.2 The reason for the transfer must indicate the following data:
- Name and surname of the person who placed the Order
- Order Number
- Order Date
6.2 Credit cards and prepaid cards.
6.2.1 For online orders on our site we accept both credit card and prepaid card payments (for example, PostePay) through the PayPal platform, without any additional charge on the cost of the product and shipping. It is understood that the Customer must be the holder of a valid credit card at the time of the Order of the Products purchased online and that the name shown on the credit card must be the same as that indicated on the billing information. In the absence of these conditions it will not be possible to proceed with the Order.
6.2.2 At the time of online purchase, together with the Order Confirmation, the relevant banking institution will only undertake the commitment of the amount relating to the Order from the current availability of the Customer's credit card. The amount will actually be charged to the credit card only when the purchased products are shipped.
6.2.3 If, once the package with the Order has been received, for any reason the Customer intends to exercise the right of withdrawal, following payment for the Products purchased online, the Seller will instruct the banking institution to credit the amount to be refunded directly to the Customer's credit card.
6.3 Paypal.
6.3.1 If the Customer has a Paypal account, khloefemme.com gives the possibility to make payments directly using the email and password with which the Customer registered on www.paypal.com.
6.4 Scalapay
6.4.1 If you buy with Afterpay you receive your order immediately and pay in 3 installments. You acknowledge that the installments will be transferred to Incremento SPV S.r.l., related parties and their transferees, and that you authorize such transfer.
6.5 At no time during the purchase procedure is khloefemme.com able to know the information relating to the Customer's credit card (for example, the credit card number or its expiry date), transmitted via a connection protected by an encrypted protocol directly to the website of the entity that manages the electronic payment (banking institution or Paypal). None of the Seller's computer archives will retain such data. Under no circumstances can the Seller be held responsible for any fraudulent or improper use of credit and prepaid cards by third parties.
7. Shipments and delivery of products
7.1 Each shipment contains:- the product(s) ordered;
- the relevant transport document/accompanying invoice;
- any accompanying documentation required based on the country of shipment
- any information and marketing material.
7.2 Delivery of the purchased Products
7.3.1 The purchased products will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with insured shipping.
7.3.2 Upon receiving the goods at your home, we ask the Customer to check the integrity of the packages at the time of delivery by the courier. In case of anomalies, the Customer must have them detected and noted exactly by the courier and reject the delivery. Otherwise the Customer's possibility to assert the rights in this regard will lapse.
8. Cancellation of an Order Not Yet Shipped
In the event of cancellation of an order that has not yet been shipped, we reserve the right to withhold 5% of the total transaction amount. This amount is retained to cover the costs of commissions applied by payment systems.
8.1 Orders Already Shipped: Orders already shipped cannot be cancelled. In these cases, the return policy applies as described in the dedicated section.
8.2 Cancellation Times: Cancellations must be requested promptly by contacting our customer service via the official channels specified.
8.3 Refund of the Residual Amount: Once the cancellation request has been processed, the refund of the remaining amount (after the 5% deduction) will be made using the same payment method used for the purchase.
9. Right of withdrawal
9.1 Only if the Customer who stipulates the contract is a Consumer (meaning by this definition any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out), will he have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, starting from the day of receipt of the products purchased on the website.9.2 The return must be requested and authorized. The Customer must send a request through their account, clicking on "Return" of the corresponding order from the history of purchases made. In the form that opens you will have to choose the items, select the quantity and reason and specify in the comments area whether you wish to proceed with an exchange or receive a refund. A PDF to print (R.A.N.) will then be generated which will contain the return authorization number to be printed and attached to the return.
9.3 The return of items, even in the event of product exchange, is the responsibility of the Consumer.
The Consumer will be able to choose whether to ship independently or rely on our scheduled collection service: in this case he will be relieved of any responsibility for delays or losses and management times will be speeded up.
The scheduled collection request must be formalized via email to the address: info@khloefemme.com or by writing to the WhastApp number +39 375 5711815.
The cost of the scheduled collection service varies; it will be the task of our customer service to estimate the expense to the Consumer who will have to confirm that they subscribe to the service.
Khloefemme.com reserves the right to make available the scheduled collection service for each request forwarded.
In the event that we cannot guarantee the completion of the scheduled collection service, the Consumer will be required to carry out the return procedure at his own expense, according to the conditions established for returns.
9.4 The right of withdrawal is subject to the following conditions:
- the returned Products must be returned in their entirety and not on parts or components of them even in the case of kits;
- the returned Products must not have been used, worn, washed or damaged;
- returned Products must be returned in their original packaging;
- the returned Products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept Products from the same Order returned and shipped at different times;
- the returned Products must be delivered to the courier within fourteen (14) working days from the date on which you received the products.
9.5 If the right of withdrawal is exercised in accordance with the previous conditions (paragraph 8.4), the Customer can request a refund of the value of the goods, therefore excluding any shipping costs of the goods incurred during the purchase phase, or a purchase voucher for the value of the made. In the event of a refund, the Seller is required to do so no later than 30 days from the Seller's receipt of the returned products. Normally, the re-crediting by khloefemme.com of the initially withdrawn amount occurs very quickly, but the times in which the re-crediting will actually be visible on your current account will depend on the Customer's bank. If the Customer chooses the Purchase Voucher, he must use it strictly within 6 months of issue. The Purchase Voucher cannot be combined and must be used entirely in an Order of equal or greater value.
9.6 In the event of a return, the only costs borne by the Customer will remain the initial shipping costs of the Order of the purchased products.
9.7 khloefemme.com also undertakes to bear the initial shipping costs of the Products exclusively in the event of damage to them due to transport or errors in shipping by the Seller himself. Only in these cases, the Seller will also refund the amount that the Customer paid as shipping costs.
9.8 In the event of exercising the right of withdrawal without complying with the methods indicated above (e.g. beyond the 14 days required by law, or without having completed the online return form, etc.), the Seller will resend the purchased Products to you. also charging you for additional shipping costs.
9.9 The right of withdrawal cannot be applied in the case of customized products upon explicit request of the Customer at the time of placing the Order.
10. Warranty of non-compliant products
10.1 The Seller is responsible for any defect in the products offered on the site, including non-conformity of the items with the products ordered, in accordance with the provisions of Italian legislation.
10.2 If the Customer has entered into the contract as a Consumer (this definition meaning any natural person who acts on the site for purposes unrelated to any entrepreneurial or professional activity carried out), this guarantee is valid provided that both conditions are respected indicated below:
a) the defect occurs within 24 months from the date of delivery of the products;
b) the Customer presents a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognized by the latter;
c) is correctly requested at info@khloefemme.com
10.3 In particular, in the event of non-conformity, the Customer who has stipulated the contract as a Consumer will have the right to obtain the restoration of conformity of the products without charge, through repair or replacement, or to obtain an appropriate price reduction or termination of the contract relating to the disputed goods and the consequent refund of the price.
10.4 All return costs for faulty products will be borne by the Seller.
11. Contacts
For any information request, you can contact Khloefemme:- by email to the following address: info@khloefemme.com
- via telephone: 095 8184957, +39 3755711815
- by post to the following address:
- Khloefemme
Via S.Gaspar Bertone 5/7
95030 Tremestieri Etneo
Italy
12. Communications to the Customer
The Customer acknowledges, accepts and gives his consent to the fact that all communications, notifications, certificates, information, reports and in any case any documentation on the operations carried out, relating to the purchase of the Products, will be sent to the email address indicated on at the time of registration, with the possibility of downloading the information on a durable medium in the ways and within the limits provided by the Site.
13. Applicable law, resolution of disputes and competent court
These General Conditions of Sale are governed by Italian law and will be interpreted on the basis of it, without prejudice to any different mandatory rules prevailing in the country of habitual residence of the Customer. Consequently, the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to Italian law and any disputes inherent and/or consequent thereto must be resolved exclusively by the Italian jurisdictional authority. In particular, if the Customer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same according to the applicable law or, at the choice of the consumer in the case of action taken by the consumer himself, by the Court of Catania. If the Customer instead acts in the exercise of his entrepreneurial, commercial, artisanal or professional activity, the parties consensually establish the exclusive jurisdiction of the Court of Catania.
14. Modification and update
The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the Customer will be asked to accept exclusively the General Conditions of Sale in force at the time of the relevant purchase. The new General Conditions of Sale will be effective from the date of publication on the website www.khloefemme.com and in relation to purchase orders submitted after that date.Information pursuant to art. 13 of Legislative Decree 196/2023