Privacy Policy
Data protection declaration and consent to data use at: www.khloefemme.com
Data protection is a matter of trust and your trust is important to us. We respect your privacy and personal sphere. Therefore, the protection, collection, processing and use of your personal data in accordance with applicable laws is an important aspect for us. In order to make you feel safe when visiting our websites, we scrupulously comply with the legal guidelines when processing your personal data, and we would like to hereby inform you about our collection and use of data.
By consenting to the following data protection declaration, you authorize Besa srl - Via Verona, 62 - 95128 CATANIA - Italy (hereinafter: Khloefemme) to collect, process and use your personal data in compliance with data protection laws and of the following provisions which refer to Legislative Decree 196/2003 for privacy which can be consulted in its entirety here.
1. Responsible site
The site responsible for the collection, processing and use of your personal data according to federal data protection law is Besa srl.
If you wish to withdraw your consent to the collection, processing and use of your personal data in accordance with data protection provisions or if you wish to withdraw your consent on individual points, you can send your declaration by email, fax or letter to the following contacts:
Besa srl
Via Verona, 62
95128 CATANIA
Italy
Tel:+39(0)95 8184957
Email: info@khloefemme.com
2. Collection, processing and use of personal data
2.1 Personal data
Personal data means information regarding objective or personal situations of a specific natural person or an identifiable natural person. This includes, for example, your name, your telephone number, your address and all the data you communicate to us upon registration and when you open your customer account. Statistical data that we collect, for example, when you visit our online shop and which cannot be directly traced back to you, do not form part of personal data. This concerns, for example, statistics regarding which pages of our online shop are most visited or how many users visit certain pages of the Besa srl shop.
2.2 Customer story
For every customer who registers, we have direct access to the data saved on our website (customer account). Here you have the possibility to view data regarding orders placed, open orders and latest shipments; you can also manage information regarding the address, bank details and the newsletter. You undertake to treat your personal access data confidentially and not to share them with third parties. We cannot assume responsibility for passwords used illicitly, except in cases where the misuse is attributable to our responsibility.
With the "stay connected" function we want to make the use of our websites as pleasant as possible for you. This feature allows you to use our services without having to reconnect every time. For security reasons you will be asked for your password again when you want to, for example, change your personal data or place an order. We recommend that you do not use this feature when the computer is used by multiple users. Please note that the “stay logged in” function is not available when you use a setting that automatically deletes saved cookies at each session.
2.3 Collection, processing and use of your personal data
Data protection is very important to us. Therefore, when we collect, process and use your personal data, we scrupulously comply with the provisions of the Data Protection Act and the Media Act. We collect, save and process your data for the overall performance of your purchase, including any future guarantees for our customer services, technical administration and for our marketing purposes. Your personal data will only be disclosed to third parties if this is necessary for the fulfillment of the contract or invoicing or if you have previously given your consent. Our service providers (e.g. transporters, logistics companies, banks) receive the data necessary for the fulfillment of the order and the contract. Our service providers may only use the data provided to fulfill their duties. They have no right to use the information for any other purpose.
For your order we need to receive the correct information on your name, address and payment details. We need your email address to be able to confirm your order and to communicate with you. We also use it for your identification (customer access). Finally, you will receive confirmation of the order and shipment via the email address.
In the event that there is no obligation to store the data and if you have exercised the right to request its deletion, your data will be deleted when they are no longer necessary for the purpose for which they were saved, or if the archiving should be prohibited for other legal reasons.
2.4 Use of your data for advertising purposes
We use your data, in addition to carrying out your purchase at Khloefemme.com, also to contact you regarding your orders, specific products or marketing activities and to suggest products or services that may interest you.
You have the right at any time to revoke your authorization for the use of personal data for advertising purposes, both overall and for individual activities; this will not entail any costs other than the basic fee for sending the revocation. Simply send a written communication to the contacts mentioned in point 1 (e.g. email, fax, letter).
2.4.1 Newsletter
To send the newsletter we use the so-called Single Opt-In process, i.e. we will only send you the newsletter by email if you have already expressly confirmed that we need to activate the newsletter service.
If you subsequently no longer wish to receive the newsletter or other types of communications for advertising purposes, you have the right to revoke your authorization at any time; this will not entail any other costs than the basic fee for sending the revocation. It is sufficient to send a written communication to the contacts mentioned in point 1 (e.g. email, fax, letter). Obviously in every advertising email you will also find the deactivation link.
2.4.2 Advertising products via email
As a Besa srl customer you regularly receive our product advertisements via email, regardless of whether you subscribe to the newsletter. In this way we intend to provide you with information on products in our assortment that may interest you, based on your most recent purchases. In this regard, we strictly comply with the legal provisions.
If you do not wish to receive product advertisements or other types of communications for advertising purposes, you have the right to withdraw your authorization at any time; this will not entail any other costs than the basic fee for sending the revocation. It is sufficient to send a written communication to the contacts mentioned in point 1 (e.g. email, fax, letter). Obviously in every advertising email you will also find the deactivation link.
2.4.3 Advertising tailored to you
The information we receive from you helps us to constantly improve your shopping experience and make it increasingly pleasant and personalized. The information transferred by you or generated automatically is used to create advertising tailored to your interests. To this end we use available information, e.g. confirmation of receipt and reading of emails, information regarding the computer and internet connection, operating system and platform, your order archive, your services archive, date and time in which you visited the site and the products you viewed.
We use this information exclusively in pseudonymous form. The analysis and evaluation of this information allows us to improve our websites and our range of internet offerings; in this way we can send you personalized advertising, i.e. advertising that suggests products that might actually meet your interest. Our goal is to create more useful and interesting advertising for you. In fact, the evaluation and analysis of your data, converted into the form of a pseudonym, helps us not to send you random advertising. Instead, via email or post we send you advertisements such as newsletters and product suggestions that match your interests. Therefore, for example, it checks which advertising emails you open; this is in order not to send useless emails.
I authorize Besa srl to use the data provided by me and other information saved in my customer account, as well as usage data in the form of a pseudonym, in order to receive personalized advertising and/or special offers and services.
If you no longer wish to receive personalized advertising, you have the right at any time to withdraw your authorization entirely or to withdraw consent for certain activities. To this end, simply send a written communication to the contacts mentioned in point 1 (e.g. email, fax, letter).
2.4.4 Prize competition, market research and opinion poll
In the case of prize competitions we use your data in order to be able to notify you of any winnings or send you our offers. Details may be available in the section on the conditions of participation of the respective prize competition.
We also use your data for market research and opinion polls. We use the data in an exclusively anonymous form for statistical purposes and only for Besa srl. Your survey responses will not be shared with third parties or published. We do not save your survey responses together with your email address or other personal data.
I authorize Besa srl to process and use my personal data for its own purposes, for the purpose of carrying out market research and opinion polls.
You have the right at any time to revoke your authorization to use your data for market research and opinion polls or withdraw your consent for certain activities; this will not entail any costs other than the basic fee for sending the revocation. It is sufficient to send a written communication to the contacts mentioned in point 1 (e.g. email, fax, letter). Obviously in every advertising email you will also find the deactivation link.
3. Cookies
Acceptance of cookies is not a necessary condition for visiting our websites. We warn you, however, that the use of the "cart" function and the ordering of products are only possible if you authorize the use of cookies.
What are cookies?
Cookies are small files that are saved on your device and that store specific settings and data for exchange with our system through your browser. There are 2 types of cookies: the so-called session cookies, which are deleted as soon as you close your browser, and temporary/permanent cookies, which are saved on your device for a long period or permanently. This storage allows us to create our websites and offers according to your needs and makes it easier for you to use the site. Some data, for example, is saved so as not to have to repeat it every time.
What cookies does Besa srl use?
Most of the cookies we use when you close the browser (end of session) are automatically deleted from your hard drive (therefore they are called session cookies). Session cookies offer you, for example, the "shopping cart" function even if you navigate through several pages. We also use cookies that remain on your hard drive. When you return to our page, the system will automatically recognize that you have already visited us and store your favorite data and settings. These temporary or even permanent cookies (duration from 1 month to 10 years) are saved on your hard drive and deleted after a pre-established period. These cookies serve above all to make our offer simpler for the user, more efficient and more secure. Thanks to these files it is possible, for example, to display information on the page that best suits your interests. The sole objective of these cookies is to adapt our offer to your needs as a customer and to make browsing as comfortable as possible.
What data is saved in cookies?
No personal data is saved in the cookies used by Besa srl. Therefore the cookies we use cannot be attributed to a specific person and therefore cannot be traced back to you. When cookies are activated, an identification number is assigned. At no time will it be possible to trace your personal data to the identification number and at no time will any attempt be made to do so. Your name, your IP address and similar data that could lead to your person will never be used. Based on cookie technology, we only receive information in the form of a pseudonym, for example regarding which pages of our online shop are most visited, which products are most viewed, etc.
Are there also cookies from third parties (so-called third-party cookies)?
Besa srl uses some advertising partners who help make the internet offering and Besa srl websites more interesting. Therefore, when you visit our site, cookies from associated companies will also be saved on your hard drive. In this case these are temporary/permanent cookies which will be automatically deleted upon expiry of the pre-established period. These temporary or even permanent cookies (the duration ranges from 14 days to 10 years) are saved on your hard drive and automatically deleted when the predefined period expires. Even the cookies of associated companies do not contain personal data. A user ID only collects data in the form of a pseudonym. This is, for example, data about which products you have viewed, whether you have purchased something, which products you have searched for etc... During this process some of our advertising partners also collect information about which pages you have already visited or which products you are interested in, this is to let you see the advertising that best matches your interests. This data in the form of a pseudonym will at no time be linked to your personal data. They are only intended to help our advertising partners match you with advertising that may actually be of interest to you.
Re-Targeting
In this case, our websites use so-called re-targeting technologies. We use these technologies to make the internet offer more interesting. On the websites of our partners, this technique allows us to make ourselves visible to the internet user who has shown interest in our online shop and our products in the past. We are convinced that the display of personalized advertising, which takes into account the user's interests, is usually more interesting than advertising that does not refer to the person. The display of our partners' websites through advertising vehicles is based on cookie technology and an analysis of user behaviour. This form of advertising takes place in the form of a pseudonym. No personal data is saved and user profiles are not linked to your personal data.
I express my consent to the use of so-called cookies and the saving and use of my user data. Furthermore, I express my consent to the saving of my data in cookies even after closing the browser in order to be recalled, for example, the next time I visit the websites. At any time I have the right to withdraw my consent for the future by changing my browser settings and blocking cookies.
How can I avoid saving cookies?
In your browser you can set to accept the saving of cookies only upon request. If you intend to accept cookies from Khloefemme.com, but not cookies from our service companies and our partners, you can select the “block third-party cookies” setting in your browser.
Normally in the menu of your web browser, in the support section, you can see how to reject new cookies and deactivate existing cookies. Detailed information on how to set the browser you use is available at the following link.
In the case of shared computers set to accept cookies and flash cookies, we recommend that you always log out completely after use.
4. File log
Each time the Besa srl pages are accessed, user data will be transmitted through the internet browser and saved in protocol files, the so-called server log files. The following data will be saved: date and time of access, name of the site visited, IP address, referrer URL (origin URL through which you arrived on the Besa srl websites), the amount of data transmitted, information relating to the product and the version of the browser used.
User IP addresses are deleted or made anonymous at the end of use. In the case of anonymisation, the IP addresses will be modified in such a way that they cannot be attributed to a specific natural person unless with an excessive effort in terms of time, costs and manpower.
We analyze these logfile data sets anonymously in order to improve our offers and the Besa srl shop, to make it simpler, to find and eliminate errors faster and to check the server capacities. In this way, for example, it is possible to understand at what time there is the greatest influx to the Khloefemme.com shops and consequently make the necessary data volume available to guarantee a quick purchase. Furthermore, the analysis of the protocol files allows us to identify and eliminate any errors present in the Khloefemme shop more quickly.
5. Web analysis
To constantly improve and optimize our offer, we use so-called tracking technologies. To this end we use the services of Google Analytics and Webtrekk.
5.1 Google Analytics
Google Analytics is a service of Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses "cookies", text files saved on your computer, which allow us to analyze how you use our internet offer through Google. The information obtained from the cookie about your use of our websites (including your IP address) is normally transmitted to and saved on a Google server in the USA. We inform you that on our websites Google Analytics has been expanded with the code “gat.anonymizelp();” in order to guarantee the anonymous detection of IP addresses (so-called IP-Masking). Therefore, at our request, Google only collects your IP address in abbreviated form, which guarantees anonymity and does not allow your identification. If IP anonymization is activated on this website, your IP address will be shortened in advance within member states of the European Union or other states that have signed up to the Agreement on the European Economic Area. Only in exceptional cases will the entire IP address be sent to Google servers in the USA and then shortened there.
Google also complies with the data protection provisions of the "US-Safe-Harbor" convention and is registered with the "Safe Harbor" program of the US Department of Commerce. Google will use this information to evaluate your use of our websites, to compile reports on website activity and to provide us with other services relating to the use of the website and the Internet. The IP address that Google Analytics transfers from your browser will not be associated with other Google data. Google will only pass this information on to third parties if required by law or for the purpose of data processing. Under no circumstances will Google associate your data with other data collected by Google. By using these websites, you agree to the processing of your data collected in the manner and for the purposes described above.
You can avoid the storage of cookies through the appropriate settings in your browser software; However, we warn you that in this case some functionality of your websites could be compromised. Furthermore, you can prevent Google from detecting the data created by cookies relating to your use of websites (including your IP address); the same applies to the processing of this data by Google. To this end you can download and install the browser plugin available at the following address.
You can find further information on Google Analytics and data protection at http://tools.google.com/dlpage/gaoptout?hl=it.
6. Social Plugin
Our site uses Social Plugins (“Plugins”) from various social networks. With the support of these plugins you can, for example, share content or recommend products. The standard plugins on Khloefemme.com are deactivated and therefore do not send data. By clicking on the “activate social media” button you have the possibility to activate all plugins (so-called 2-click solution).
In case these plugins are activated, when you open one of our sites your browser opens a direct connection with the servers of the respective social network. The social network transmits the content of the plugin directly to your browser, after which it is connected to the website. Plugins can obviously be deactivated with one click.
By including the plugin, the social network receives the information that you have opened the respective page of our website. If you are logged in to this social network, it will be possible to attribute the visit to your user. If you interact with the plugins and click, for example, the Facebook "like" button or make a comment, the information will be transmitted from your browser directly to the social network which will save it.
You can find information on the purpose and scope of data collection and the resulting processing and use of data via social networks, as well as your rights and settings for the protection of your privacy, in the data protection information of the respective networks or websites. Find the links in question below.
If you do not want the social network to collect data on our website, you will need to log out of your network account before visiting our site.
Even if you are not registered with social networks, websites with active social plugins can send data to the networks. Through an active plugin, each time the website is accessed, a cookie with an encoding will be set. Since your browser sends this cookie without request at every connection to a network server, the network could create a profile that recalls the websites that the user has visited. And in this case it would also be possible to trace the coding to a person, for example when the user connects to the social network.
We use the following plugins on our websites: Facebook, Google+, Twitter and Pinterest.
If you do not want social networks to collect your data through these cookies, with one click you can simply deactivate social plugins on our websites, or block the "third party cookies" function in your browser settings. In this case the browser will not send cookies to the server when it finds embedded content from other service providers. However, this setting could compromise, in addition to the function of the "plugin" button, also other generic functions of other sites.
6.1 Facebook
We use plugins from the social network facebook.com operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304 USA (“Facebook”).
At the following link you will find Facebook's data protection declaration: Facebook data protection information. https://www.facebook.com/about/privacy/
6.2 Google+
We use plugins from the Google+ social network managed by Google. At the following link you will find Google's data protection declaration: Google data protection information. https://www.google.com/intl/it/policies/privacy/
6.3 Twitter
We use plugins from the Twitter social network operated by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA (“Twitter”). At the following link you will find Twitter's data protection declaration: Twitter data protection information. https://www.twitter.com/privacy
6.4 Pinterest
We use plugins from the Pinterest social network operated by Pinterest Inc., 635 High Street, Palo Alto, CA, USA (“Pinterest”). At the following link you will find Pinterest's data protection declaration: Pinterest data protection information. https://about.pinterest.com/privacy/
7. Secure data transfer
We transfer your personal data securely through encryption. This applies to your order as well as the login. To this end we use the SSL (Secure Socket Layer) encryption system. No one can guarantee absolute protection, but we protect our websites and other systems with technical and organizational solutions to prevent the loss, destruction, access, modification or disclosure of your data by unauthorized persons.
8. Information rights of the interested party
According to data protection law, our customers have, among other things, the right to receive free information about their saved data and can request correction, blocking or deletion if necessary.The protection of your data is an extremely important aspect for us. In order to ensure that personal data is not shared with third parties, please send your request accompanied by the data that allows your identification by email or post to:
Besa srl
Via Verona,62
95128 CATANIA
Italy
Tel:+39(0)95 8184957
Email: info@khloefemme.com